We will gladly accept replacements for dead on arrival items. And because we have the best return policy in the world, all our products includes a 100% money back guarantee! If you're not completely satisfied with your purchase for whatever reason, send it back in the same condition within 30 days of delivery and you will receive 100% full refund. GUARANTEED! No silly questions asked, just straight up good old-fashioned customer service :)
As all our products are handmade, our handling times vary between 2~10 days. Your order should be on your doorstep between 1~2 weeks, depending on the efficiency of your local postal service. International shipping (outside the US) delivery times may vary between 2~4 weeks.